At Cekapware, we are dedicated to delivering our products to you promptly and securely. This policy provides a comprehensive overview of our shipping processes and timelines.
1. Order Processing Time As many of our products are prepared to order, please allow 3-7 working days for us to process, prepare, and dispatch your order. This processing time is separate from the courier’s delivery timeframe.
2. Shipping Carriers and Services We partner with reliable carriers to ensure your order arrives safely.
- Domestic (Malaysia): We primarily use trusted services such as DHL eCommerce and J&T.
- International: Customers can select from a range of available courier services during the checkout process.
3. Estimated Delivery Times Once dispatched, you can expect the following estimated delivery times:
- Domestic (Malaysia): Typically 1-2 working days.
Please note that this timeframe is an estimate provided by the courier. The exact delivery duration is managed solely by the shipping carrier, and Cekapware is not responsible for any delays that are beyond our control.
4. Shipping Locations We ship to Malaysia, Singapore, and Brunei. For other international destinations, please review the shipping options available during checkout.
5. Shipping Costs Shipping costs are calculated at checkout and vary based on the total weight of the items, the chosen courier, and the delivery destination. The final cost will be clearly displayed before you complete your payment.
6. International Orders and Customs Duties For all orders shipped outside of Malaysia, please be aware that customs duties, taxes, or import fees may be charged by the destination country. The customer is solely responsible for paying any such fees.
7. Order Tracking and Confirmation We believe in keeping you informed. Once your order has been dispatched, you will receive a shipping confirmation email that includes your tracking number and a link to monitor your delivery status.
8. Change of Delivery Address If you need to change your delivery address after placing an order, please contact us via email immediately. We can only accommodate changes before the order has been shipped.
9. Delivery Delays or Failed Attempts While we strive for timely delivery, unforeseen circumstances can cause delays within the courier network. These events are beyond our control. If you experience a failed delivery attempt or need to reschedule, please contact the courier service directly using your provided tracking information.
10. Expedited Shipping Currently, we do not offer expedited shipping options. We are committed to dispatching all orders as quickly as possible within the standard 3-7 working day processing time.
11. Contacting Customer Support For any questions or concerns regarding your shipment, please feel free to contact our customer support team via WhatsApp at +60 11-1639 8355.