Welcome to CEKAP. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website. At CEKAP, we value your trust and are committed to safeguarding your privacy in accordance with Malaysia’s Personal Data Protection Act (PDPA) 2010.
1. Information We Collect
We may collect the following types of information:
- Personal Details: such as your name, contact number, delivery address, and email address.
- Payment Information: including billing details necessary to complete online purchases.
- Account Information: if you register an account, we may collect login credentials and purchase history.
- Usage Data: such as your IP address, browser type, and browsing behavior through cookies or similar technologies.
2. How We Collect Information
Information is collected in the following ways:
- When you place an order, create an account, or subscribe to our newsletter.
- When you fill out forms or communicate with our customer service.
- Automatically through cookies and analytics tools that help us improve our website performance.
3. Purpose of Data Collection
We collect and use your information for purposes such as:
- Processing and fulfilling your orders.
- Providing customer support and responding to inquiries.
- Sending updates, promotions, or newsletters (only if you opt-in).
- Enhancing website performance and improving your shopping experience.
4. Cookies and Tracking Technologies
Our website uses cookies and analytics tools to:
- Understand visitor behavior and improve website usability.
- Remember your preferences for a smoother shopping experience.
You can manage or disable cookies through your browser settings at any time.
5. Data Security
We adopt industry-standard security measures to protect your personal information, including:
- Secure server and data encryption (SSL).
- Restricted data access for authorized personnel only.
While we take every precaution, no online platform is completely risk-free. We encourage users to keep their account information confidential.
6. Sharing of Personal Information
We do not sell, rent, or trade your personal information.
However, we may share limited data with:
- Payment processors to complete transactions securely.
- Courier partners for delivery purposes.
All partners are bound by confidentiality and data protection obligations.
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes stated above or as required by law.
In general, user data may be kept for up to one (1) year after the last transaction unless otherwise requested for deletion.
8. Your Rights
Under the Malaysian PDPA, you have the right to:
- Access and request a copy of your personal data.
- Correct or update inaccurate information.
- Request deletion of your personal data (subject to legal or transactional requirements).
To exercise these rights, contact us at hello@cekapware.com.
9. Children’s Data
Our products may be for children, but we do not knowingly collect data directly from minors.
If personalization requires details such as name or birthdate, we will obtain them from a parent or guardian’s consent.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with the updated effective date. We encourage you to review it periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: WhatsApp: +60 11-1639 8355
By using our website, you acknowledge and agree to the terms outlined in this Privacy Policy.
At CEKAP, your trust means everything to us, and we are committed to protecting your privacy every step of the way.