ORDERING
How do I place an order? To place an order, simply browse our products, select your desired items and customization options, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details to complete your order.
What is your order processing time? As our products are prepared to order, please allow 3-7 working days for us to prepare and dispatch your order. This processing time is separate from the shipping time.
Can I cancel or modify my order after it’s placed? Once an order is confirmed, it immediately enters our production queue. Therefore, changes or cancellations are not possible. Please review your order carefully before submitting it.
What payment methods do you accept? We accept various payment methods, including credit/debit cards and major online banking services. You can find a full list of accepted payment options during the checkout process.
SHIPPING & DELIVERY
How can I track my order’s delivery status? Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to the courier’s website. You can use this to monitor your delivery.
How long will delivery take after my order is shipped? For domestic deliveries within Malaysia, the estimated delivery time is 1-2 working days. Please note this is an estimate provided by the courier and can vary.
Do you offer international shipping? Yes, we currently ship to Malaysia, Singapore, and Brunei. For other international destinations, please see the options available during the checkout process.
Do you offer self-pickup? Yes, we do. If you are in the area, you can choose the self-pickup option at checkout. We will inform you via email when your order is ready for collection.
- Pickup Location: Simpang Ampat, Penang (Full address will be provided in the confirmation email).
- Pickup Time: To be arranged after your order is ready.
RETURNS & REFUNDS
What is your return and refund policy?
We are committed to customer satisfaction. We offer a full refund for any items that arrive damaged or are lost in transit. If this happens, please contact us via WhatsApp at +60 11-1639 8355 within two (2) days of receiving your order and provide photos or a video of the issue. For more details, please see our full Return & Refund Policy.
PRODUCT INFORMATION
Are your products safe for children?
Yes, our products are designed with safety in mind. We use high-quality materials and ensure that items are safe for their intended use. However, we always recommend supervising children when they are using our products.
Can I request a custom design not listed on your website?
We may be able to help! If you have a specific request, please feel free to send the details to us on WhatsApp at +60 11-1639 8355, and we will do our best to accommodate your needs.
OTHER INFORMATION
How can I contact your customer support?
The best way to reach us is via WhatsApp at +60 11-1639 8355 or by using the contact form on our website. We aim to respond to all inquiries within 24-48 working hours.