Orders and Shipping

Shipping and Delivery

Sign in and get fast, free shipping on orders of RM75 or more.

Shipping shouldn’t be complicated. That’s why when you sign in or sign up for a free Cekapware account, you won’t be charged for standard local shipping on orders over RM75 for most products on Cekapware.com

Cekapware Shipping Policy

Orders Less Than RM75

A RM15 shipping and handling fee is charged to customers who are signed into their Cekapware.com account when they place an order totaling less than RM75 that is shipped to one address within Malaysia.

Orders of RM75+

Except for certain exceptions noted below, no shipping and handling are charged to customers who are signed into their Cekapware.com account for standard local delivery on orders of RM75 or more shipped to one address within Malaysia.

Carriers

We use a variety of carriers for shipments. Title and risk of loss pass to customer upon tender of shipment to the carrier.

Third-Party and Manufacturer Shipped Products

Items shipping from the manufacturer: Please refer to the item page on Zoro.com for shipping lead times as they vary. Expedited shipping is NOT available for third-party items.

When your order is shipped you will receive an email with a tracking number that links to the carrier’s website.

Expedited Shipping Rules

To qualify for sameday delivery, Cekap must receive your order on Monday–Friday before 2pm. Cekapware does not offer Saturday delivery. All expedited orders must weigh less than 50kgs and not contain any hazardous materials.

Expedited orders only ship on business days. Any orders placed on Saturdays, Sundays, or holidays will be processed on the next business day. If you have any questions, call customer service at +604-5021894.

No-Hassle Returns

Except as otherwise described below, if you are not satisfied for any reason, products may be returned within 30 days of shipment for a full credit or exchange (if the product is undamaged). When you make your return, you’ll need to note credit or exchange. Returned items must be in the original packaging. See our Terms and Conditions for more information.

Non-Refundable Items

Sometimes products may be non-refundable. If you order a non-refundable product, we will contact you prior to fulfilling your order, advise you of the refund restrictions, and offer you the option to cancel.

Call Customer Service

You can call our Customer Service Department at +604-5021894 to help walk you through the return process. We’ll send you a shipping label and a return authorization (RA) number. Our customer service hours are Monday through Friday from 8.30am to 5.30pm.

Include Order Confirmation

Include a copy of the original order confirmation or packing slip with your RA paperwork as proof of purchase. Returns received at Cekapware without an RA number may be assessed a 15% processing fee that will be deducted from any credit due.